At Navela, we are committed to delivering your order quickly and safely so you can enjoy your new pieces without delay.

Order Processing

All orders are processed within 1-3 business days (Monday to Friday, excluding public holidays). You will receive a shipping confirmation email with tracking details as soon as your order has been dispatched.

Estimated Delivery Times

We offer free shipping within Canada and worldwide. Delivery times are estimated as follows:

6-12 business days

Please note that these are estimated timeframes. Deliveries may occasionally take longer due to factors beyond our control, such as weather conditions or customs delays.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number so you can follow your parcel’s journey to your doorstep.

Customs and Import Duties

Orders shipped outside Canada may be subject to import duties, taxes, or customs fees upon arrival in your country. These charges are the responsibility of the customer, and we recommend checking with your local customs office for further information before placing your order.

Shipping Issues or Questions

If you experience any problems with your delivery or if your parcel has not arrived within the estimated timeframe, please contact us at support@navela.com. Our customer care team is here to assist you and resolve any issues as quickly as possible.